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7 Tips for Maintaining Consumer

There are two things that can not be separated in the business activity, ie sellers and buyers to each other interact. Whatever type of business that we run both in services and trade can not be separated from the two earlier elements.
There is a saying that the consumer is king. Proverb that I think is still relevant to the present, or even universal. Seller will not be able to sell if there are no consumers, not vice versa consumers will be able to meet his needs if there are no sellers.
In my efforts to maintain consumer is far more difficult than getting new customers. Every business activity everyone will be competing to retain customers in ways to make the consumer does not move to another customer. Treat the consumer as king more felt by companies engaged in services. Let us see how a bank, between banks that one with the other banks competing to provide services to its customers with the best. Start with the opened doorway, greeting the morning pa .. bu, a friendly face smiling officer until things offer other assistance. Then we also look at how a company car dealership providing service, starting with the entrance be opened with a friendly face of customer service, provided various explanations about a product that he sold, giving congratulations to diantarkannya back to the exit while the consumer home. Such tricks of how they attempt to win the hearts of customers to be partners. If you want to survive, that is indeed demands.
I have the experience which might be of benefit to you how to retain customers. Look, I have a small business run from home since early 2001 in the field of computer rental and services of typing then I developed by adding a cafe type of business, computer courses and computer services. I am a small business scale is still survived until now because I apply the concept of a trivial, “Providing Best Service Create a Consumer”.
For those of you who have the same activities as me or any business that you run the middle, there is a simple way how to retain customers in order to always give money to us. These are tips for you:
1. Greet customers properly. The point is, when consumers
dateng to where we are, welcome with a smile, as far as possible
selamet say morning or noon pa .. bu. The first point we have
get an impression of “friendly”.
2. Ask what it requires. We must pro-actively ask first
advance what the consumer needs by saying “there is nothing to me
help you? “.
3. Provide the best quality. Every product that we give must be the best.
Never we deliver to consumers the origin of random. This
will create a bad impression for the customer to the product that we
selling.
4. Give a fair price. At the competitive price of a
product or service is crucial. To buy something
consumers usually opt to choose a place which is cheaper. Give
them at a reasonable price but still accompanied by good quality,
basanya consumers will always return to our place.
5. Stay on Appointments. Strive every promise we give to consumers
to always keep. Never make promises to us
consumers if indeed we can not fulfill. Avoid do
until the consumer back and forth to the place we promise not only because
can we keep, time and money they’ve wasted because of our promises
improper. Consumers will be disappointed and go elsewhere. Edge-
the loss of our own end, the consumer loses.
6. Create family. At the moment we are providing services,
do not tend to focus on the final sale only. I mean,
during the process of service delivery takes place we do not act
monotonous. Involve them in a chat that light-light,
for example asking the residence or can also inquire about
their families. It is intended to create relationships.
7. Create a psychological bond. This can be done if we can already
creating a familial bond with consumers. To create
I do spiritual bond by giving utterance to the
monen certain moments, such as birthday greetings, congratulations
holidays and so on. Quite a way to send sms. Tips are quite
powerful because consumers feel cared for. Well if the spiritual bond
has been formed it is difficult for consumers to move elsewhere.
Seven tips that I did for the sake of keeping customers. This concept because I have always maintained the principle that the customer is the lifeblood of my efforts. Very simple but the result was good enough for a small business can survive until now despite the economic crisis struck. Well how about you?, Perhaps have a better experience than from me, let’s share experiences.

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Sales Training – Searching Deep Behind Self-Motivation

A majority of sales reps grapple with self-motivation on a regular basis. Even the most successful reps sometimes struggle to keep doing the little things that are critical to their success, so one can imagine the constant battle within for the average performers. Just one or two months of missing quota can rear its ugly head and gather negative momentum. The reps might begin to doubt themselves which of course leads to loss of confidence and self-belief. Furthermore automatic negative thoughts inside their head spurred by rejection and anxiety brings down their enthusiasm all together decreasing their overall chances of success.

Sales managers must dig deep to evaluate how their sales reps deal with motivation when they fail to hit their goals. It’s critical that the reps learn patience if they are not successful. Knowing their past history when things don’t go their way is also important. Emotions play a huge part in determining self-motivation. The sales manager should ask questions relating to the rep’s feelings and state of mind during past challenges. They must understand how the rep truly feels when he fails to meet his goals and connect the dots with prior behavioral patterns. Some struggling sales reps may become too overcome by past failures to push forward with the necessary enthusiasm.

It’s the nature of the beast that certain actions taken by senior management in the form of verbal warnings may further de-motivate the reps. It then becomes imperative for the sales manager to turn that negative action into positive by any means possible. One way to transfer the negative into a positive outcome is to connect the sales rep passion with his true motivation. Senior management can learn to create a positive environment that can fuel the rep’s creative juices to work his way out of the slump.

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How to Improve Your B2B Lead Generation Efforts

Improving B2B lead generation figures involves the integration of a number of different marketing mediums. Businesses often find it hard to keep track of their marketing efforts in a consistent manner, and as a result fail to take advantage of some powerful opportunities that can generate a significant number of leads.

Demand Generation

Demand generation is the process of building awareness through a variety of media including social media marketing, email marketing, pay per click ads, viral marketing, search engine optimization, offline advertising and affiliate marketing. Combining the different methods in a planned marketing campaign offers the greatest possibility of attracting the maximum number of new prospects.

Email Marketing

Email marketing continues to be a key part of any marketing campaign. Whichever method is used to make initial contact with prospects, email marketing is used to follow-up with these prospects, maintaining their interest in a service or product and facilitating the conversion of leads into customers.

Marketing Automation

Getting a direct link between your demand generation efforts and the revenue generated can be complicated, especially when using so many different channels. The most efficient way to track marketing and ROI is with the use of marketing automation software, viewing at-a-glance which methods are most successful for B2B lead generation.

• Find out which lead sources are converting best
See where you are getting the best ROI so you can eliminate unsuccessful campaigns and focus on the revenue generating campaigns.

• Tracking trends
Monitoring trends can identify patterns in prospect behaviour: if they are most responsive on certain days or certain times for example.

• Automation of repetitive tasks
Repetitive tasks can be very time-consuming and it pays to automate them whenever possible.

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Using Social Media for B2B Lead Generation

The shape of business-to-business (B2B) lead generation has changed significantly over the past few years. E-mail marketing campaigns continue to deliver results, but the way in which companies interact online has moved into new realms. If internet marketers wish to succeed in the current climate, they must explore and exploit the benefits of social.

Social media tools describe services that bring people and businesses together to communicate in some form or another. Two of the finest examples of successful social platforms are Twitter and Facebook, which have attracted more than 325 million users between them.

Availing of these tools is not easy, however, not least because many firms fail to appreciate the reasons why people choose to network online. As with conventional B2B lead generation methods, simply advertising a brand online is not always enough – users, particularly companies, expect more via social media.

Using social for B2B lead generation is set to become an integral aspect of demand generation in its broadest context, while e-mail marketing campaigns can learn a lot from experienced social media marketers because exploiting social media requires an understanding of ‘buyer personas’.

Buyer personas describe the personality traits, characteristics and purchasing trends of potential consumers, clients and business partners. Online marketing campaigns have suffered in the past for failing to appreciate that the same template cannot be used successfully for all firms within a particular demographic – content must match a more precise target audience. Social media can be used to fine-tune B2B marketing campaigns to the point where marketers understand their audience on a more personal level.

B2B demand generation can be facilitated in this manner because companies are appreciating the value of being represented on Twitter, Facebook and other such websites. Firms communicate through social media with their customers, clients and business partners – tapping in to this vital mode of networking can stimulate lead generation across the board.

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Using Historical Performance to Aid a Reorganization

its the increase in organization complexity and runaway expectations in market growth, a re-organization of the field force can deliver significant results in a short time. Is there ever a right time for such a re-org and why should one do it at all? While there are several reasons mandating such a decision, let us examine a scenario where historical performance can assist in fine tuning the go-to-market model.

Say, your organization expects you to grow your business by an enormous percentage over the last year. By sheer dint of hard work aided by some charismatic leadership and a fair bit of luck, there could a possibility of landing a great year. However, a bit of additional homework can also help. Ask yourself a few questions:

a) What were the numbers of transactions executed in the last year?

b) How many of those could be considered outliers – both at the top and at the bottom.

c) What would be an average deal size without considering the outliers?

d) What was the average volume of deals executed by each sales rep?

e) How many sales reps have met their quota over the last 3 years? Is there a room for a growth in quota?

f) Was the number of transactions per rep influenced in any way by the limitations of process complexity? If yes, could a simplification result in a positive change?

g) What has been the trailing 3-years y-o-y growth in deal size, deal volumes and Outlier size and volumes? Is there a predictable pattern that could be used as a sustained learning?

Armed with the above perspective, draw up a reasonable estimate of how much the sales team is currently equipped to deliver and temper this with your judgmental estimate of macro economic growth factors.

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