7 Tips for Maintaining Consumer
There are two things that can not be separated in the business activity, ie sellers and buyers to each other interact. Whatever type of business that we run both in services and trade can not be separated from the two earlier elements.
There is a saying that the consumer is king. Proverb that I think is still relevant to the present, or even universal. Seller will not be able to sell if there are no consumers, not vice versa consumers will be able to meet his needs if there are no sellers.
In my efforts to maintain consumer is far more difficult than getting new customers. Every business activity everyone will be competing to retain customers in ways to make the consumer does not move to another customer. Treat the consumer as king more felt by companies engaged in services. Let us see how a bank, between banks that one with the other banks competing to provide services to its customers with the best. Start with the opened doorway, greeting the morning pa .. bu, a friendly face smiling officer until things offer other assistance. Then we also look at how a company car dealership providing service, starting with the entrance be opened with a friendly face of customer service, provided various explanations about a product that he sold, giving congratulations to diantarkannya back to the exit while the consumer home. Such tricks of how they attempt to win the hearts of customers to be partners. If you want to survive, that is indeed demands.
I have the experience which might be of benefit to you how to retain customers. Look, I have a small business run from home since early 2001 in the field of computer rental and services of typing then I developed by adding a cafe type of business, computer courses and computer services. I am a small business scale is still survived until now because I apply the concept of a trivial, “Providing Best Service Create a Consumer”.
For those of you who have the same activities as me or any business that you run the middle, there is a simple way how to retain customers in order to always give money to us. These are tips for you:
1. Greet customers properly. The point is, when consumers
dateng to where we are, welcome with a smile, as far as possible
selamet say morning or noon pa .. bu. The first point we have
get an impression of “friendly”.
2. Ask what it requires. We must pro-actively ask first
advance what the consumer needs by saying “there is nothing to me
help you? “.
3. Provide the best quality. Every product that we give must be the best.
Never we deliver to consumers the origin of random. This
will create a bad impression for the customer to the product that we
selling.
4. Give a fair price. At the competitive price of a
product or service is crucial. To buy something
consumers usually opt to choose a place which is cheaper. Give
them at a reasonable price but still accompanied by good quality,
basanya consumers will always return to our place.
5. Stay on Appointments. Strive every promise we give to consumers
to always keep. Never make promises to us
consumers if indeed we can not fulfill. Avoid do
until the consumer back and forth to the place we promise not only because
can we keep, time and money they’ve wasted because of our promises
improper. Consumers will be disappointed and go elsewhere. Edge-
the loss of our own end, the consumer loses.
6. Create family. At the moment we are providing services,
do not tend to focus on the final sale only. I mean,
during the process of service delivery takes place we do not act
monotonous. Involve them in a chat that light-light,
for example asking the residence or can also inquire about
their families. It is intended to create relationships.
7. Create a psychological bond. This can be done if we can already
creating a familial bond with consumers. To create
I do spiritual bond by giving utterance to the
monen certain moments, such as birthday greetings, congratulations
holidays and so on. Quite a way to send sms. Tips are quite
powerful because consumers feel cared for. Well if the spiritual bond
has been formed it is difficult for consumers to move elsewhere.
Seven tips that I did for the sake of keeping customers. This concept because I have always maintained the principle that the customer is the lifeblood of my efforts. Very simple but the result was good enough for a small business can survive until now despite the economic crisis struck. Well how about you?, Perhaps have a better experience than from me, let’s share experiences.






